Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Staton Heating & Air website (statonheatingandair.com) and the services we provide. The website is operated by Staton Heating & Air, Inc., a Georgia heating and air conditioning contractor located at 4655 Hemingway Trail, Cumming, GA 30041. By accessing or using our website, requesting an estimate, booking an appointment, or purchasing services, you agree to these Terms. If you do not agree, please do not use our website or services. We may update these Terms from time to time; the "Last updated" date at the top of this page reflects the current version, and continued use of the site after changes are posted constitutes acceptance of the revised Terms.

Our Services

Staton Heating & Air provides residential heating, cooling, indoor air quality, water heater, insulation, and duct services across Metro Atlanta, Georgia. All work is performed by licensed (Georgia Conditioned Air Contractor License # CU400373), insured technicians. Information on this website — including service descriptions, estimate ranges, rebate estimates, and financing examples — is provided for general guidance only and does not constitute a binding quote, a guarantee of rebate eligibility, or financial advice. Final pricing is confirmed in writing before work begins.

Estimates, Pricing & Online Tools

We provide upfront, flat-rate pricing and free estimates on new system installations. Estimates are valid for the period stated on the estimate and may change if site conditions differ from those described when the estimate was prepared.

Our website includes interactive planning tools (estimate range calculator, system configurator, rebate eligibility checker, financing pre-qualifier, and similar). These tools produce educational approximations from the information you enter — they are not offers, quotes, credit decisions, or guarantees of rebate or financing eligibility. Actual pricing requires an in-home assessment; actual rebate eligibility is determined by the administering program; and actual financing terms are determined solely by the lender.

Scheduling & Cancellations

Appointments can be scheduled by phone at (770) 667-3992 or through our online booking service, which is hosted by Housecall Pro on its own platform and subject to Housecall Pro's terms. Please give us reasonable notice if you need to reschedule or cancel so we can serve other customers.

Payments & Financing

Payment is due as stated on your invoice or service agreement. We never collect or store credit or debit card numbers on this website — online payments are processed on secure, PCI-compliant pages hosted by our payment providers (including Housecall Pro booking and Square hosted checkout for maintenance plans), and financing is offered through Wells Fargo and applied for directly on Wells Fargo's own secure website, with approval subject to qualifying credit as determined solely by the lender. Financing promotions described on this site are subject to change and to the lender's current terms.

Warranties & Guarantees

We stand behind our workmanship with a 100% satisfaction guarantee. Manufacturer warranties on equipment (including Trane equipment) are provided by the respective manufacturers and are subject to the manufacturers' terms, including registration requirements. Labor warranty terms are stated on your invoice or maintenance plan agreement. Except as expressly stated in a written agreement, services and website content are provided "as is" without warranties of any kind, express or implied.

Text Messages & Communications

If you provide your phone number and consent, we may contact you by phone, email, or text message (SMS) about your service request. Message and data rates may apply; message frequency varies. Reply STOP to opt out of texts at any time, or HELP for help. Consent to receive text messages is not a condition of purchase. See our Privacy Policy for full details on how we handle your contact information.

Chat & Automated Assistants

If a chat feature is offered on this website, it may be powered by a third-party provider (such as Podium) and may use automated or AI-assisted responses before or instead of connecting you with a human team member. Chat responses are for general information only — they are not binding quotes or professional advice. For anything urgent, or to confirm pricing and scheduling, please call us directly.

Intellectual Property

All content on this website — including text, photographs, graphics, logos, the Staton mark, page designs, and interactive tools — is the property of Staton Heating & Air, Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws. Trane and other manufacturer marks belong to their respective owners. You may view and print pages for your personal, non-commercial use; any other reproduction, distribution, scraping, or creation of derivative works without our prior written permission is prohibited.

Acceptable Use

You agree not to misuse the website — including submitting false or misleading service requests or job applications, attempting to probe or disrupt the site or its forms, bypassing our spam protections, or using automated tools to scrape or harvest content or personal information. We may suspend access and refuse service where we reasonably believe these Terms are being violated.

Limitation of Liability

To the fullest extent permitted by law, Staton Heating & Air, Inc. and its owners, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, loss of use, or data loss — arising from the use of our website or services. To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to our services will not exceed the amount you paid for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing limits any non-waivable rights you have under Georgia consumer protection law.

Indemnification

You agree to indemnify and hold harmless Staton Heating & Air, Inc. from claims, damages, and expenses (including reasonable attorneys' fees) arising from your misuse of the website or your violation of these Terms.

Governing Law & Venue

These Terms, and any dispute arising out of or relating to our website or services, are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Exclusive venue for any dispute lies in the state or federal courts of competent jurisdiction located in Forsyth County, Georgia, and you consent to the personal jurisdiction of those courts. If any provision of these Terms is held unenforceable, the remaining provisions continue in full force.

Privacy

Our collection and use of personal information is described in our Privacy Policy, including the "Your Privacy Choices — Do Not Sell or Share My Personal Information" section at /privacy#your-privacy-choices, which explains your California privacy rights and how to opt out of the sharing of personal information for cross-context behavioral advertising (including via the Global Privacy Control browser signal, which we honor).

Contact

Questions about these Terms? Contact Staton Heating & Air, Inc. at (770) 667-3992, [email protected], or by mail at 4655 Hemingway Trail, Cumming, GA 30041.