Question 1

How long has Staton Heating & Air been in business?

Accepted Answer

Staton Heating & Air is a family-owned and operated company founded in 1972 by Ed Staton — that's over 50 years serving Metro Atlanta. Today the company is run by the next generation under owner Mark Staton, with the same founding creed: treat people the way you'd want to be treated, at a fair price.

Question 2

What areas do you serve?

Accepted Answer

We serve Alpharetta, Cumming, Johns Creek, Roswell, Milton, Marietta, Kennesaw, Woodstock, Canton, Duluth, Suwanee, Buford, Gainesville, Norcross, and communities throughout Metro Atlanta and north Georgia. Don't see your town? Give us a call — we likely cover it.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. Staton Heating & Air is fully licensed (GA LIC# CU400373) and insured. Our technicians are NATE-certified and EPA-certified, and we're a Trane Comfort Specialist and BBB A+ Accredited business.

Question 4

What brands do you service and install?

Accepted Answer

As a Trane Comfort Specialist, Trane is our flagship line — but our NATE-certified technicians service and repair virtually every major brand, including Carrier, Goodman, Daikin, Rheem, Lennox, Ruud, American Standard, Mitsubishi, Amana, Bryant, and York.

Question 5

Do you offer free estimates?

Accepted Answer

Yes — we provide free, no-obligation estimates on new system installations and replacements. For repairs, we use upfront flat-rate pricing so you approve the cost before any work begins, with no surprises.

Question 6

Do you offer financing?

Accepted Answer

We do. Staton offers flexible financing with approved credit so you can get the comfort you need now and pay over time. Ask about current promotions, plus our senior and military discounts.

Question 7

Will you match a competitor's price?

Accepted Answer

Yes. We back our work with a price-match commitment and a 100% satisfaction guarantee. We aim to be the best value in Metro Atlanta — premium workmanship at a fair price.

Question 8

How quickly can you come out?

Accepted Answer

In most cases we offer same-day or next-day appointments, and after-hours emergency service is available when your heat or AC goes down. Call us at (770) 667-3992 for current availability.

Question 9

Do you offer emergency HVAC service?

Accepted Answer

Yes. Georgia summers and cold snaps don't keep business hours — neither do we. We offer after-hours and emergency repair so your family stays comfortable and safe.

Question 10

How often should I have my system maintained?

Accepted Answer

We recommend a tune-up twice a year — once in spring for your AC and once in fall for your heating. Regular maintenance extends equipment life, lowers energy bills, and prevents most breakdowns. Our maintenance plan members get priority scheduling and discounts.

Question 11

How long does an HVAC system last?

Accepted Answer

With proper maintenance, most air conditioners and heat pumps last 12–15 years and furnaces 15–20 years. If your system is over 10 years old and needing frequent repairs, we'll give you an honest assessment of repair vs. replace.

Question 12

Can you help with allergies and dust in my home?

Accepted Answer

Absolutely. We offer whole-home indoor air quality solutions — HEPA filtration, UV germicidal lights, air purification, humidity control, and ventilation — to reduce allergens, dust, and odors and keep your family breathing easier.

Question 13

Should I consider a smart thermostat?

Accepted Answer

Smart thermostats can lower your energy bills and improve comfort by learning your schedule and adjusting automatically. We install and configure leading smart thermostats and can integrate them with your system.

Frequently asked questions.

About Staton Heating & Air

Pricing, Estimates & Financing

Service, Repairs & Emergencies

Indoor Air Quality & Comfort

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