Toll Brothers Homes AC & Heating Services

This may be caused by your thermostat settings:

Solution

• Be sure your thermostat is turned ON
• Be sure the thermostat is set to “Cool Mode” and the Fan is set to “Auto”.
• Be sure the thermostat set point is “at least” set to 3 degrees LOWER than the displayed room temperature.

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Your air filter(s) may be dirty

Solution

Check ALL A/C filters for cleanliness. Clean and/or replace (depending on filter type) if visibly dirty. ** All supply vents and return grills should be open and unrestricted for proper system air flow and cooling effect**

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Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

**Your unit may be equipped with a safety float switch that is connected to the condensate drain at your indoor unit. The safety switch could be wired to shut down the outside unit ONLY to prevent further condensate backup and flooding.**

Solution

• Check for a clogged condensate drain and clear if it appears clogged or there is evidence of water on the floor at the indoor unit or standing water is present inside the condensate pipe. NEVER use any chemicals including but not limited to bleach, vinegar, Drain-O inside your condensate drain. The use of anything OTHER THAN HOT water will cause eventual coil rupture and refrigerant leaks.
• The use of a Wet Vac is preferable for homeowner fixes of a clogged drain.
• Give your air conditioner a couple of minutes and see if it cycles on.

***NOTE--- Your unit most likely has a built in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up*** DO NOT keep adjusting the thermostat during this time.

Sounds like you need expert care.

Please turn off your system and schedule an appointment.

Routine Maintenance of your air conditioner is indicated by the presence of a clogged drain.

There may be a problem with the electrical service or system components. Your AC’s circuit breaker may have tripped:

Solution

• Find your breaker box and look for the circuit(s) labeled AC/Furnace/Air Handler
• Try flipping those circuits to “off” and then “on” for all accessible fuses and breakers labeled for the AC/Furnace/Air Handler
• Give your air conditioner a couple of minutes and see if it cycles on

***NOTE--- Your unit most likely has a built in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up*** DO NOT keep adjusting the thermostat during this time.

Sounds like you need expert care.

Please turn off your system and get professional help.Breakers and fuses do NOT flip and blow without cause. A service call is indicated to evaluate further.

Sounds like you need expert care.

Please turn off your system and schedule an appointment.

There may be a problem with the electrical service or system components. Your AC’s circuit breaker may have tripped:

Solution

• Find your breaker box and look for the circuit(s) labeled AC/Furnace/Air Handler
• Try flipping those circuits to “off” and then “on” for all accessible fuses and breakers labeled for the AC/Furnace/Air Handler
• Give your air conditioner a couple of minutes and see if it cycles on

***NOTE--- Your unit most likely has a built in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up*** DO NOT keep adjusting the thermostat during this time.

Sounds like you need expert care.

Please turn off your system and get professional help. Breakers and fuses do NOT flip and blow without cause. A service call is indicated to evaluate further.

Sounds like you need expert care.

Please turn off your system and schedule an appointment.

Solution

• Be sure your thermostat is turned ON
• If your thermostat uses batteries, check and replace with new batteries as indicated.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

**Your unit may be equipped with a safety float switch that is connected to the condensate drain at your indoor unit. The safety switch could be wired to shutdown the system and your thermostat to prevent further condensate backup and flooding. Often the safety switches are wired to cause a BLANK thermostat to alert the homeowner of a potential drain issue**

Solution

• Check for a clogged condensate drain and clear if it appears clogged or there is evidence of water on the floor at the indoor unit or standing water is present inside the condensate pipe. NEVER use any chemicals including but not limited to bleach, vinegar, Drain-O inside your condensate drain. The use of anything OTHER THAN hot water will cause eventual coil rupture and refrigerant leaks.
• The use of a Wet Vac is preferable for homeowner fixes of a clogged drain.
• Give your air conditioner a couple of minutes and see if it cycles on.

***NOTE--- Your unit most likely has a built in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up*** DO NOT keep adjusting the thermostat during this time.

Sounds like you need expert care.

Routine Maintenance of your air conditioner is indicated by the presence of a clogged drain.

Sounds like you need expert care.

Please turn off your system and get professional help.

This may be caused by your thermostat settings:

Fans set in the fan setting of “ON” will introduce moist, humid outdoor air into the home. Changing the Fan setting to “Auto” often will eliminate this problem.

Solution

• Check your thermostat settings.
• Be sure the Fan Setting is NOT in the ON position.
• Set the Fan Setting to the AUTO position.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please turn off your system and get professional help.

Often reptiles, rodents and the like will make their way into your system. When that occurs, you might notice an associated noise from contact with motor’s fan blades.

Solution

• Turn your system OFF
• Check your outdoor unit for the presence of snakes, lizards, rodents.
• If present, safely remove prior to further operation.
• Do not attempt to open the outside unit’s cabinet yourself.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please turn off your system and get professional help.

This can be caused by your thermostat

Solution

• If your home uses a Summer/Winter switch, be sure the switch is switched to the Winter position.
• Be sure your thermostat is turned ON.
• Be sure the thermostat is set to the HEAT setting.
• Set the thermostat set point to at least 3 degrees ABOVE the thermostat’s displayed room temperature.
• Be sure the FAN setting is in the AUTO position.

***NOTE--- Your unit most likely has a built-in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up*** DO NOT keep adjusting the thermostat during this time.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

This can be caused by lack of proper gas flow or unlit pilot light.

Solution

• Be sure the gas valve to your gas furnace is fully open.
• If your gas furnace uses a pilot light, be sure the pilot light is lit.
• Follow the manufacturer’s recommendations for lighting the pilot light.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Your air filter(s) may be dirty.

Solution

• Check ALL A/C- furnace filters for cleanliness. Clean and/or replace (depending on filter type) if visibly dirty.

** All supply vents and return grills should be open and unrestricted for proper system air flow and cooling effect**

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please turn off your system and schedule an repair appointment.

There may be a problem with the electrical service or system components. Your furnace’s circuit breaker may have tripped:

Solution

• Find your breaker box and look for the circuit(s) labeled AC/Furnace/Air Handler
• Try flipping those circuits to “off” and then “on” for all accessible fuses and breakers labeled for the AC/Furnace/Air Handler
• Give your air conditioner a couple of minutes and see if it cycles on

***NOTE--- Your unit most likely has a built-in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up*** DO NOT keep adjusting the thermostat during this time.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please turn off your system and schedule an repair appointment.

Solution

• Be sure your thermostat is turned ON
• If your thermostat uses batteries, check and replace with new batteries as indicated.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please turn off your system and schedule an repair appointment.

Smells from your gas furnace should ALWAYS be evaluated by a licensed professional. Whether the smell you are experiencing is that of an electrical or metallic nature or the rotten egg smell that is injected into the gas lines (by the gas company) to alert technicians and homeowners of a potential gas leak. None of these should be taken lightly or ignored.

Solution

• Turn the gas furnace OFF.
• Close the gas valve to the gas line.
• Leave your home and call the gas company for service.
• DO NOT OPERATE SYSTEM UNTIL CLEARED BY A LICENSED PROFESSIONAL

Schedule an appointment for repair IMMEDIATELY.

This can be caused by your thermostat:

Solution

• Be sure your thermostat is turned ON.
• Be sure the thermostat is set to the HEAT setting.
• Set the thermostat set point to at least 3 degrees ABOVE the thermostat’s displayed room temperature.
• Be sure the FAN setting is in the AUTO position.

***NOTE--- Your unit most likely has a built-in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up*** DO NOT keep adjusting the thermostat during this time.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Your air filter(s) may be dirty.

Solution

• Check ALL A/C- furnace filters for cleanliness. Clean and/or replace (depending on filter type) if visibly dirty.

** All supply vents and return grills should be open and unrestricted for proper system air flow and cooling effect**

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please schedule a repair appointment

There may be a problem with the electrical service or system components. Your furnace’s circuit breaker may have tripped:

Solution

• Find your breaker box and look for the circuit(s) labeled AC/Furnace/Air Handler
• Try flipping those circuits to “off” and then “on” for all accessible fuses and breakers labeled for the AC/Furnace/Air Handler
• Give your air conditioner a couple of minutes and see if it comes on

***NOTE--- Your unit most likely has a built-in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up*** DO NOT keep adjusting the thermostat during this time.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

** Should your heat pump system have Supplemental Emergency heat installed, you can change your thermostat setting from Heat to AUX/Emergency Heat for temporary heating until service is available.**

Please schedule a repair appointment

Solution

• Be sure your thermostat is turned ON
• If your thermostat uses batteries, check and replace with new batteries as indicated.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please schedule a repair appointment

If you are just turning your heat on for the first time this winter, it is not unusual, and in fact, is quite common for you to experience a dusty, burning smell. Most chances are that your furnace is actually burning away that old dust, debris and buildup that is present on your heat pump’s emergency backup electric heat strips. This is very normal. However, should the smell continue or you feel alarmed, scheduling a repair call would be the prudent approach.

Solution

• Allow the dusty burning smell to dissipate. It should clear within an hour or so, depending upon amount of buildup present.
• Be sure the A/C- furnace filter is clean and/or replaced as indicated.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please schedule a repair appointment

This is due to your system operating in the “Defrost Mode”: This happens during the heating season and is actually normal operation of the system. Outdoor condensing coils will tend to have a buildup of ice occur during low outside (ambient) temperatures. This occurs especially during moist conditions. This buildup will cause a unit to loose efficiency by blocking air flow. The system will regularly place itself in “defrost mode” to clear its coil and improve efficiency and airflow.

Solution

• Continue normal operation.
• Do not be alarmed should you experience a short burst of cooler air flowing from the air vents. It is actually the air conditioner functioning in the cool setting. The system will activate the supplemental heat to offset this cooling effect during the defrost cycle. The heating cycle will return to normal heating operation when the defrost cycle terminates.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please schedule a repair appointment

This can be caused by your thermostat:

Solution

• Be sure your thermostat is turned ON.
• Be sure the thermostat is set to the HEAT setting.
• Set the thermostat set point to at least 3 degrees ABOVE the thermostat’s displayed room temperature.
• Be sure the FAN setting is in the AUTO position.

***NOTE--- Your unit most likely has a built-in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up***DO NOT keep adjusting the thermostat during this time.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Your air filter(s) may be dirty.

Solution

• Check ALL A/C- furnace filters for cleanliness. Clean and/or replace (depending on filter type) if visibly dirty.

** All supply vents and return grills should be open and unrestricted for proper system air flow and cooling effect**

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Your air filter(s) may be dirty.

Solution

• Check ALL A/C- furnace filters for cleanliness. Clean and/or replace (depending on filter type) if visibly dirty.

** All supply vents and return grills should be open and unrestricted for proper system air flow and cooling effect**

Sounds like you need expert care.

Please schedule a repair appointment

There may be a problem with the electrical service or system components. Your furnace’s circuit breaker may have tripped:

Solution

• Find your breaker box and look for the circuit(s) labeled AC/Furnace/Air Handler
• Try flipping those circuits to “off” and then “on” for all accessible fuses and breakers labeled for the AC/Furnace/Air Handle
• Give your air conditioner a couple of minutes and see if it cycles on

***NOTE--- Your unit most likely has a built-in time delay. You MUST allow 10 minutes for the time delay to reset and the system to start-up*** DO NOT keep adjusting the thermostat during this time.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

Please turn off your system and schedule an repair appointment.

Solution

• Be sure your thermostat is turned ON
• If your thermostat uses batteries, check and replace with new batteries as indicated.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.

If you are just turning your heat on for the first time this winter, it is not unusual, and in fact, is quite common for you to experience a dusty, burning smell. Most chances are that your furnace is actually burning away that old dust, debris and buildup that is present on your heat pump’s emergency backup electric heat strips. This is very normal. However, should the smell continue or you feel alarmed, scheduling a repair call would be the prudent approach.

Solution

• Allow the dusty burning smell to dissipate. It should clear within an hour or so, depending upon amount of buildup present.
• Be sure the A/C- furnace filter is clean and/or replaced as indicated.

Awesome!!

Glad we were able to help you solve your problem. We’ll be here. If you should need us again. Don’t forget to BOOKMARK our site for any future needs.

Sounds like you need expert care.